€10 discount per night when booked online

COVID-19: guidelines & measures

Together we take care of each other

At The Swan Hotel Collection the safety and security of our guests and team members remains our highest priority. Please find below more information about our COVID-19 policy. The guidelines and recommendations by the Belgian government are strictly followed.

 

Is the hotel open?

All hotels of The Swan Hotel Collection are open from 12 June 2020. We are more than happy to welcome you and will do our utmost possible to offer you a pleasant and memorable stay.

 

General measures

  • Disinfectant hand gel is available in all public areas.
  • Procedures for cleaning and hygiene have been upgraded. Every room is disinfected after check-out.
  • Our staff is equipped with the necessary protective materials. In places where there is direct guest contact, plexiglass has been provided and our employees will wear a mouth mask.
  • Door handles and lift knobs are disinfected on a very regular basis.
  • We advise to limit the use of the elevator. If used, maximum 1 family at a time. We suggest to use the elevator to go up and the staircase to come down.
  • Payments are preferable made by debit/credit card.

 

Breakfast

  • Breakfast is served at the breakfast restaurant.
  • You will be welcomed at the entrance and hosted to your table.
  • The policy on social distance is respected.
  • The buffet consists of pre-packaged food. The additional items are served at the table.
  • Ideally, only one person per table attends the buffet.
  • Room service breakfast is also available. Your order will be delivered in front of the room door.

 

Restaurant, bar and terrace

  • In the bar and restaurant it is compulsory to consume seated. Therefore the necessary adjustments have been made to the furniture.
  • You will be welcomed at the entrance and hosted to your table.
  • The policy on social distance is respected.
  • Room service is also available. Your order will be delivered in front of the room door. 

 

Wellness

If the wellness will be open will depend on the guidelines of the Belgian government. Currently they might not be open. As soon as this changes, the necessary measurements will be taken to re-open in a safe environment.

An exception to this is the fitness area, which will be open. Disinfectant will be available to clean the equipment before and after use. The fitness is maintained by the hotel at regular intervals. Nevertheless, we ask our guests to show the necessary respect to keep the fitness a safe environment for everyone.

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